Helen A. Dailey served as  the Manager of the Learning Lab at the Riverside Campus of Austin Community College (ACC). She is also an adjunct faculty member for the Student Development Department, teaching Learning Framework sections for the Ascender program and the general population. She joined ACC as a Senior Computer Lab Support Technician in March of 2009. She demonstrates a wide range of both managerial and technical knowledge during the execution of tasks used to manage the operation of the Learning Lab and to ensure proper maintenance is provided to support the hardware and software utilized by staff and visiting students. Her responsibilities include ensuring the lab is properly staffed for both online and in-person tutoring services and that students, faculty, and staff each have access to the equitable resources needed to be successful.

Prior to joining ACC, Helen worked as the IT Manager for a law firm in Los Angeles, California. She began her work in the computer industry by attending an intensive training program offered by the Los Angeles Urban League. This technical training allowed Helen to secure a job, which led to the career path currently providing financial stability for she and her family. Her years as a hands-on technical manager, trainer, wife, and mother fostered the development of highly effective time management skills and anchored her life-long learner mentality. These characteristics came in handy as she juggled life, work, and school. As a non-traditional student, she entered college after 25 years in the workforce. Helen graduated Summa Cum Laude with her Bachelor’s Degree in Business Administration from Mount St. Mary’s College in Los Angeles, California in December 2008. Quickly following the completion of her undergraduate degree, she began her Master of Business Administration from Keller Graduate School of Management in Austin, Texas, completing that in June 2012, maintaining a 4.0 GPA, and was awarded “With Distinction” honors. She is currently enrolled at Grand Canyon University, working on her Doctor of Philosophy in General Psychology: Integrating Technology, Learning, and Psychology (Qualitative Research).